How did DENT Neurologic Institute Launch a CCM Program?
Katie Ross, the Director of Clinic Operations at DENT Neurologic Institute, took questions from other neurology practice leaders about how DENT launched their Chronic Care Management (CCM) program with Phamily. The group covered everything from patient enrollment to staffing and provider involvement to tracking billable activities.
Katie highlighted the success of DENT's program in terms of patient engagement (81%!) and real clinical impact, improving between-visit care quality and efficiency.
NeuroNet members have exclusive access to the on-demand recording.
Key takeaways from the conversation:
Launching a program:
- Utilize existing staff, such as triage nurses, to manage the workload of the CCM program without hiring additional personnel.
- Minimal impact on providers, who can continue to interact with patients in the same way they do now. Care managers handle patient communication through the CCM platform.
- Phamily makes it much more efficient to track billable activities and document time spent with patients.
- Phamily integrates with the EMR to streamline the billing process.
Engaging patients for optimal outcomes:
- Refining care plans over time and incorporating patient input can lead to more natural and meaningful patient engagement in the CCM program.
- Continue monitoring and evaluating patient engagement to ensure patients get value from the program.
- Ongoing adjustments and improvements are essential for the success of the CCM program, with a focus on building robust care plans and optimizing workflows. Regular check-ins help reengage patients and ensure compliance.
- High patient engagement rate (81% in April) has improved communication and patient satisfaction.
- Phamily has improved between visit care quality and efficiency.
A COLLABORATION BETWEEN
