Empower Your Oncology Patients – and Practice – with Chronic Care Management
Live Case Study and Q&A with Eastern Connecticut Hematology & Oncology (ECHO)
Learn from an innovative community cancer center.
ECHO's Chronic Care Management program delivers high-quality between-visit care to 1500+ at-risk patients in Eastern Connecticut - with a cost-effective and financially sustainable care model.
Dinesh Kapur, MD
President; Board-Certified Physician
Dr. Kapur is the President of Eastern Connecticut Hematology & Oncology, an innovative, independent cancer center providing comprehensive community-based care.
Anne Slam, CMOM
Chief Business Development Officer
Anne champions a broad variety of Eastern Connecticut Hematology & Oncology initiatives, with a focus on improving patient access to resources that can help with Social Determinant of Health factors and financial toxicity.
Christie Beausoleil
Director of Practice Operations
Christie leads ECHO's Chronic Care Management program and ensures close integration between the nurse care managers, physicians, and other care team members.
High-quality care between visits
A cancer diagnosis can upend a patient's life. ECHO's Connected Care program - funded through Medicare reimbursement for Chronic Care Management - helps provide the continuous care and support their patients need.
Learn how ECHO maintains an impressive 95% patient engagement rate for 1500+ at-risk patients - enabling the practice to surface issues and intervene early to keep their patients out of the ED or hospital.
Satisfied, empowered patients
ECHO patients can text or call their chronic care managers for rapid help - no waiting on hold, no impersonal scripted monthly check-ins. ECHO patients report a 9.4/10 average satisfaction score with the practice's Chronic Care Management program.
ECHO will explain how their LPN care managers check in proactively with patients and are fully integrated with their practice's clinical workflows.
Enhanced, cost-effective infrastructure for patient care
Explore how ECHO's CCM program infrastructure also helps facilitate Patient Navigation and Social Determinants of Health (SDoH) programs.
Chronic Care Management allows ECHO to offer comprehensive whole-person care and support to their oncology patients - while generating revenue the practice can use to reinvest in additional staff and quality initiatives.
MODERATED BY
Nisha Bhalla, MBA
Founder & CEO of Sweeten Health
Nisha Bhalla's nurse care managers provide exceptional care to thousands of patients with chronic conditions, enabling practices to improve population health and patient satisfaction while increasing revenue by up to 30%.
