LIVE WEBINAR + Q&A
What Patients Actually Need: The Journey Healthcare Organizations Aren't Seeing
Wednesday, April 29, 2026
2:00-3:00 PM ET / 11:00 AM-12:00 PM PT
Tuesday, Aug. 12 | 1:30 PM ET / 10:30 AM PT
Monday, April 28 2025 • 2 PM ET / 11 AM PT
The world patients live in has already changed.
They can get a diagnosis from an AI at 2am, order medications without seeing a doctor, and access a virtual care team through a retail app. What they still can't get — anywhere — is a health system that knows them, follows them, and shows up proactively between visits.
That gap is where patients leave. It's where Amazon, CVS, and a new wave of AI-first care companies are moving in. And it's where traditional health systems face an existential choice: build the connective tissue that keeps patients engaged and loyal, or cede them to disruptors who will.
Phamily has had 7.8 million conversations with patients. We've listened to what they ask for, what they worry about, and where they feel unsupported. In this webinar, our clinical and product leaders bring that original research to life through three real patient journeys — showing exactly where the gaps exist today, what patients are asking for in those moments, and what it looks like when a health system actually shows up.
Meet Frank
HIGH-RISK PATIENT
Frank is a high-risk patient who needs special attention between visits to stay on top of his treatment. How can you keep Frank out of the hospital?
Meet Sunil
MEDIUM-RISK PATIENT
Sunil is a medium-risk patient who lacks the support network to help him manage his diabetes. He needs more than just office visits. What will help Sunil stay healthy?
Meet Jessica
LOW-RISK PATIENT
Jessica is a low-risk patient with a busy schedule. While she rarely has an emergency, she doesn’t always have time to schedule preventative care. How do you keep Jessica in-network?
SPEAKER
Darshan Bachhawat
Chief Revenue Officer at Phamily
Darshan Bachhawat has 15+ years experience co-founding and building high growth healthcare technology businesses committed to improving access to care and quality of care — and has helped 150+ healthcare organizations launch large-scale Chronic Care Management programs. Learn more.
SPEAKER
Josie Rhoades, MS, BSN
Clinical Operations Leader at Phamily
Josie is an analytical and focused clinical strategist, passionate about maximizing health care outcomes and reducing cost through innovation. She utilizes evidence-based practices and data analytics to help drive clinical operations and care delivery. She also develops, implements, and evaluates population health programs which align with regulatory requirements, manages health information, and enhances care management/transitional care processes.
SPEAKER
Banita Giri
Senior Product Manager at Phamily
Banita builds digital health products that make care more human, accessible, and scalable. Whether it’s AI/ML models that predict high-cost events or mobile platforms that support moms through postpartum, she thrives at the intersection of empathy, data, and design.
Don't miss out on this webinar. You'll walk away with:
- Original data from 7.8 million patient conversations on what patients actually need — and where health systems are falling short
- Three patient journey maps revealing where your coordination gaps are costing you patients, outcomes, and margin
- A clear-eyed view of the disruptor threat — and what traditional health systems have that AI companies and retailers can never replicate
- A practical framework for building 24/7 patient connectivity without adding clinical FTEs
Can't make it? Register to receive a copy of the recording in your email.
If you are having trouble registering, please contact sales@phamily.com.
